Most frequently asked question we get by email
How long does it take to activate my account after payment?
Your account will be activated immediately after your payment is successfully processed.
Can I pause my subscription without canceling it?
Absolutely! Just email us with the duration you wish to pause and include the last 5 digits of your IBAN along with your registered email address.
Do I get a discount for referring friends or colleagues?
We appreciate the enthusiasm! While we don’t offer referral discounts at the moment, our service is already priced competitively.
Can I purchase a subscription as a gift for someone else?
Thank you for the thought! However, each user must register personally to ensure proper setup and compliance with payment regulations.
How can I cancel my subscription?
You can cancel your subscription at any time by logging into your account, navigating to the “Billing” or “Subscription” section, and selecting the “Cancel Subscription” option. Follow the prompts to confirm your cancellation. You will receive a confirmation email once the process is completed.
Once canceled, your subscription will remain active until the end of the current billing period. You will not be charged again, and access to the service will automatically expire at the end of the term. To avoid renewal, make sure you cancel at least 24 hours before your next billing date.
Is your service intended for children?
No. Our services are not intended for individuals under the age of 21. We do not knowingly collect data from minors.
Cancelling Your Subscription
How can I cancel my subscription?
You can cancel your subscription at any time by logging into your account, navigating to the “Billing” or “Subscription” section, and selecting the “Cancel Subscription” option. Follow the prompts to confirm your cancellation. You will receive a confirmation email once the process is completed.
When does my cancellation take effect?
Once canceled, your subscription will remain active until the end of the current billing period. You will not be charged again, and access to the service will automatically expire at the end of the term. To avoid renewal, make sure you cancel at least 24 hours before your next billing date.
Can I cancel by email or customer support?
Refunds may be available if the cancellation occurs within 14 days of the original purchase and you have not actively used the service. If you have accessed premium content or failed to disable auto-renewal before the next billing cycle, a refund may not be granted. Please review our full Cancellation & Refund Policy for details.
How do I request a refund?
To request a refund, please contact our support team via email with your account details, date of payment, and reason for the refund. Our team will review your request and respond within a few business days. All eligible refunds will be processed using the original payment method.
Legal & Company Information
What personal data do you collect and why?
We collect only the data necessary to provide our services, such as your name, email address, payment details, and usage data. This allows us to manage your account, process payments, offer support, and improve user experience.
How do you protect my personal data?
We use advanced encryption standards (like AES-256 and RSA-4096), secure server infrastructure, and strict access controls to ensure your personal data is protected at all times.
Can I request access to or deletion of my personal data?
Yes. You have the right to access, correct, transfer, or delete your data at any time. Just contact us via the provided communication channels on our website.
What are your Terms of Use?
Our Terms of Use outline the rules for using the website and its services, including account registration, billing, intellectual property rights, and acceptable usage. By using the site, you agree to these terms.
How does your subscription billing work?
Subscriptions are billed in advance and renew automatically unless canceled 24 hours before the next billing cycle.
How can I file a complaint?
We take complaints seriously. Please submit your issue in writing, including a clear description of the problem and any supporting documentation. We aim to acknowledge receipt within 2 business days and resolve the issue within 10 business days.
What are your core company values and principles?
We are committed to ethical business practices, transparency, fairness, diversity, environmental sustainability, and responsible data handling. These principles guide how we work, choose partners, and serve customers.
Are third-party tools or cookies used on the website?
Yes, we use cookies and tracking technologies to improve functionality and analyze usage. You can control cookie preferences in your browser settings.
Is your service intended for children?
No. Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors.
